Killeen Dental Group at 421 North 38th Street in Killeen, Texas

Customer Reviews about Killeen Dental Group

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  Wonderful, Informative and Personable. I don't write reviews but I was thoroughly impressed by the way Pundt Family Dentistry treated my significant other. She came in feeling pain from a wisdom and left out with a big smile on her face. We were lucky enough to be seen as a walk-in and were immediately treated as if we were loyal customers. Everyone from the receptionist to the Dentist were amazing. I recommend them 100 times over. God bless America
  August 27, 2017

  by G Q
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  My family started receiving dental care at this facility when it was under the Pundt family and we were very happy with the care we received. I can not say the same for the Killeen Dental Group. Wait time to be seen has increased; have to come back for services that should have been provided while we were already there; and we have experienced continued billing and insurance claims submission issues. I noticed the billing department was billing our primary and then charging us as if we didn't have a secondary. After the service and receipt of the payment (required at time of service telling us they have already billed our insurance); they will bill our secondary insurance. Giving a credit balance to our account which they keep on file. I was told when I addressed the billing question that it was an issue with the insurance companies and the fact that we have two of them; even though the only thing that has changed is this organization. So even though we have a credit balance on our account, we have had to pay when we go in for service. This has been going on for almost a year. What really nailed it today was the customer service. The clinic called to confirm an appointment for later in the week; which I confirmed while we were on the phone. After the confirmation, the person proceeded to inform me that we would be charged if we don't cancel or don't show up for the appointment. I just could not believe that the representative really went down that road with me knowing the billing issues we have had and knowing we have a credit on our account. I told them they were welcome to take the charge from the credit on our account for the last year that they were retaining.
  August 11, 2017

  by Mark Pritchard
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  I was referred to Dr. Pundt by my grandmother. I was informed he was retiring and instead got Dr. Sullivan who is the most sweetest man ever! He and Linda, the hygienist, knew my fear of dentists and were easy going with me and made me feel very comfortable. The only downside was the scraping hurt which is normal. The desk staff were also very nice people! I really felt like they were all a family. Great place to go to especially if you have a fear of the dentist.
  May 19, 2017

  by B Nickleberry

Opening hours Closed now

Today: 08:00 am — 05:00 pm

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About Killeen Dental Group in Killeen